Return & Refund Policy

Last updated: 1 October 2026

At Milano Signatur, we want you to be happy with your purchase. This Return & Refund Policy explains how returns, cancellations and refunds are handled for orders placed through our online store.

This policy does not affect any statutory consumer rights that apply to you under UK or EU law.

1. Your Right to Cancel

If you are a consumer purchasing online in the UK or European Union, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

To exercise your cancellation right, you must contact us within the applicable cancellation period.

Email: Support@milano-signatur.shop

Please include your order number and clearly state that you wish to cancel or return your order.

2. Returning an Item

After notifying us of your cancellation, you should send the products back within the applicable legal timeframe.

Products should be returned in a condition that allows us to verify their nature, characteristics and functioning.

We recommend returning items:

• Unworn and unused where reasonably possible.

• With original tags attached.

• In their original packaging where reasonably possible.

• Free from stains, damage, perfume, makeup or other unnecessary signs of use.

You may handle and inspect an item to the extent reasonably necessary to establish its nature, characteristics and functioning. Where applicable law allows a deduction because the value of the product has been reduced by handling beyond this, we may make such a deduction.

3. Return Shipping Costs

Unless the item is faulty, damaged, incorrect or otherwise covered by a legal remedy, the customer may be responsible for the direct cost of returning the product when permitted by applicable law.

If we have sent you an incorrect, faulty or damaged product, please contact us before returning it so we can provide appropriate instructions.

4. Refunds

Once a valid cancellation has been made and the applicable return requirements have been met, we will process the refund in accordance with applicable law.

For a valid statutory cancellation, the refund will generally include the cost of the standard delivery option originally paid.

If you selected a more expensive delivery method, we are generally only required to refund the amount equivalent to the least expensive standard delivery option available.

Refunds will normally be made using the same payment method used for the original purchase.

5. When Will You Receive Your Refund?

We will process eligible refunds within the period required by applicable law.

For cancelled distance purchases, where the law requires us to wait until the goods have been returned or you have provided evidence that they have been sent back, we may do so.

Once processed, the time for the refund to appear in your account may depend on your bank or payment provider.

6. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at:

Support@milano-signatur.shop

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the product where appropriate.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include a repair, replacement, refund, price reduction or another remedy available under applicable law.

7. Items That Cannot Be Returned

Certain products may be excluded from the statutory cancellation right where a legal exception applies.

For example, this may include:

• Products made to your specifications or clearly personalised.

• Sealed goods that are unsuitable for return for health or hygiene reasons where the seal has been broken.

• Other products for which a statutory exception applies.

Where an exception applies, we will provide the relevant information before or at the time of purchase where required.

8. Sale Items

Sale and discounted products are still covered by applicable consumer protection laws.

A discount does not remove your legal rights if an item is faulty, not as described or otherwise does not conform to the sales contract.

9. Exchanges

We may offer exchanges depending on product availability.

If you would like to exchange an item, please contact:

Support@milano-signatur.shop

If an exchange is not available, you may instead be entitled to a refund or another remedy depending on the circumstances and applicable law.

10. Unwanted or Incorrectly Ordered Items

If you simply change your mind about a purchase, you may use your applicable statutory cancellation rights.

The product should be returned in accordance with the requirements described in this policy.

Where permitted by law, we may deduct an amount from the refund if the product has been handled beyond what is reasonably necessary to inspect it and its value has consequently decreased.

11. Refunds for Cancelled Orders Before Dispatch

If you cancel an order before it has been dispatched, please contact us as soon as possible.

Where the cancellation can be processed before dispatch, we will cancel the order and issue any refund due using the original payment method.

If the order has already been dispatched, you may need to follow the normal return procedure.

12. Return Procedure

To request a return, cancellation or refund, contact us at:

Support@milano-signatur.shop

Please provide your order number and explain whether you are requesting a cancellation, return, refund, exchange or reporting a faulty/incorrect item.

We will provide any necessary instructions for your specific order.

13. Consumer Protection

Nothing in this policy excludes, restricts or limits any statutory rights you have under applicable UK, EU or other consumer protection laws.

For EU consumers, goods are generally subject to statutory conformity protections, including a minimum legal guarantee framework for goods that do not conform to the sales contract.

UK consumers also have statutory rights relating to goods that are faulty, not as described, or otherwise do not meet applicable legal requirements.

14. Contact Us

For all return and refund enquiries, please contact:

Milano Signatur

Email: Support@milano-signatur.shop

We aim to respond to customer enquiries as soon as reasonably possible.

Thank you for shopping with Milano Signatur.