Terms of Service

Last updated: 1 October 2026

Welcome to Milano Signatur.

These Terms of Service govern your use of the Milano Signatur online store and your purchase of products from us. By using our website or placing an order, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

1. About Our Store

Milano Signatur operates an online fashion store serving customers in the United Kingdom and European Union.

For customer support, please contact us at:

Email: Support@milano-signatur.shop

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation or security of our website.

• Copy, reproduce or commercially exploit our website content without permission.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings.

Product availability may change without notice.

We reserve the right to limit quantities or discontinue products where reasonably necessary.

4. Prices

All product prices are displayed on our website.

The applicable price is the price displayed at the time you place your order, except where there has been an obvious pricing error.

Any applicable delivery charges and other charges will be displayed before you complete your purchase.

Where applicable, taxes are handled in accordance with the laws and requirements applying to your order and destination.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will normally receive an email confirming that we have received your order.

An order confirmation confirms receipt of your order request and does not necessarily mean that the order has been accepted or dispatched.

We may refuse or cancel an order where, for example:

• A product is unavailable.

• There is an obvious pricing or product-information error.

• Payment cannot be authorised.

• We reasonably suspect fraudulent or unlawful activity.

• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will arrange an applicable refund.

6. Payment

Payment must be successfully authorised before an order can be processed.

We accept the payment methods displayed at checkout.

Payments are processed securely through Shopify and/or the applicable payment provider.

We do not have access to your complete payment-card information.

By submitting payment details, you confirm that you are authorised to use the applicable payment method.

7. Delivery

We will provide available delivery information during the checkout process.

Delivery times may vary depending on your location, shipping method, product availability and circumstances outside our reasonable control.

We are not responsible for unreasonable delays caused by events outside our control, including carrier delays, customs processes, strikes, severe weather or other circumstances beyond our reasonable control.

Where applicable, your statutory rights relating to delivery remain unaffected.

8. Returns, Cancellations and Refunds

Our Returns & Refunds Policy explains the process for returning products and requesting refunds.

Consumers purchasing online in the UK and EU may have statutory cancellation rights, including a generally applicable 14-day cancellation period for distance purchases, subject to legal exceptions.

Nothing in these Terms removes or limits any consumer rights that cannot legally be excluded.

For return and refund enquiries, please contact:

Support@milano-signatur.shop

9. Faulty or Incorrect Products

If you receive a product that is faulty, damaged or incorrect, please contact us as soon as reasonably possible.

We may request photographs or other information to help us investigate the issue.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund, price reduction or another legal remedy.

Your statutory consumer rights are not affected by these Terms.

10. Intellectual Property

Unless otherwise stated, the content of our website, including photographs, product images, logos, graphics, text, designs and other materials, belongs to or is licensed to Milano Signatur.

You may view and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, copy, sell or commercially exploit our website content without our prior written permission, except where permitted by law.

11. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, analytics services and Shopify services.

These services may have their own terms and privacy policies.

We are not responsible for the independent operation of third-party services, except where applicable law provides otherwise.

12. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend, modify or update the website for maintenance, security, technical or operational reasons.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable consumer protection laws.

Subject to the above, Milano Signatur will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

14. Events Outside Our Control

We are not responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, civil unrest, government action, strikes, transportation disruption, internet or telecommunications failures, supply-chain disruption, pandemics or other events outside our reasonable control.

Where possible, we will take reasonable steps to minimise the effect of such events.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that information is collected and processed as described in our Privacy Policy.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website with the applicable update date.

Changes will not affect rights that have already arisen under an order unless permitted by applicable law.

17. Governing Law and Consumer Rights

These Terms are intended to operate in accordance with applicable UK and EU consumer protection laws.

If you are a consumer, you retain any mandatory rights and protections provided by the laws that apply to your purchase.

Nothing in these Terms is intended to deprive you of protections that cannot legally be excluded.

18. Contact Us

If you have any questions about these Terms, your order or our services, please contact:

Milano Signatur

Email: Support@milano-signatur.shop

Thank you for shopping with Milano Signatur.